\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\ Report Id: c55bf0e9-a589-4e37-9a24-d4e5cd338d33įaulting package-relative application ID:Īnother related event log is the following: I can see in the Windows 10 event viewer, the following error is reported:įaulting module name: KERNELBASE.dll, version: 4.885, time stamp: 0x3672f486įaulting application start time: 0x01d5516ca15e9253 Also does other Adobe logging exist that would give more clues to the problem? I do start as admin (I’ve done this also by setting the properties on the exe file to run as admin for all users.)Īny advice would be much appreciated. I’m a new Captivate 2019 user and I when I try to start a new Video Demo Project, it crashes… every time.
#Adobe captivate 8 crashes on startup how to
#Do we have an update on how to resolve this issue yet?
#Without the Video Demo feature, Adobe Captivate (subscription) is useless to us. #Windows Event Viewer refelcts the following:įaulting application name: AdobeCaptivate.exe, version: 11.5.1.499, time stamp: 0x5d42e02bįaulting module name: KERNELBASE.dll, version: 2.815, time stamp: 0xb89efff3įaulting application start time: 0x01d62cf8758b8151įaulting application path: C:\Program Files\Adobe\Adobe Captivate 2019 圆4\AdobeCaptivate.exeįaulting module path: C:\WINDOWS\System32\KERNELBASE.dll : Intel64 Family 6 Model 94 Stepping 3 GenuineIntel ~2701 Mhz #Running Captivate with Admin rights or disabling my WebCam (internal) doesn’t help. It seems there an update available, but it crashes there when attempting to update as well. #My Adobe Captivate 2019 Release 11.5.1.499 crashes every time I click on create Video Demo. I’m running Captivate 2019 version 11.5.0.476 as admin with no webcam attached and when I ask captivate to capture a video demo it thinks about it for second, then crashes.